adds7 Responsible Gaming — Play Within Your Limits

Our Commitment to Responsible Gaming

adds7 believes that online gaming should always be a form of entertainment — never a source of financial stress, anxiety, or harm. We are committed to providing every player on our platform with the tools, information, and support they need to make informed decisions about their gambling behaviour. Responsible gaming is not an afterthought at adds7; it is built into the core of how we operate.

This page sets out the responsible gaming tools available to all adds7 players, the warning signs of problem gambling to watch out for, and the steps you can take — and that adds7 will support you through — if gambling ever stops being fun and starts feeling like a problem. We encourage every player to read this page carefully and to take advantage of the tools and resources described here.

Your Responsible Gaming Toolkit

The 21+ Age Requirement

adds7 is strictly an adults-only platform. All players must be aged 21 or above at the time of registration and throughout their use of the Platform. This is not merely a platform policy — it reflects our genuine commitment to the protection of young people and to preventing underage gambling in Bangladesh. When you register with adds7, you confirm that you are aged 21 or above. As part of our Know Your Customer (KYC) verification process, we may request proof of age before processing any withdrawal request, and we reserve the right to request age verification at any stage of the account relationship.

If adds7 has reasonable grounds to suspect that a player is under the age of 21, we will suspend the player's account immediately pending age verification. If age verification confirms that the player is under 21, the account will be permanently closed, any real-money balance will be returned minus any winnings derived from play, and the matter may be reported to relevant authorities. adds7 takes underage gambling with the utmost seriousness.

Deposit Limits — Stay in Control of Your Spending

One of the most effective tools for responsible gaming is a deposit limit. adds7 allows every player to set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is active, adds7 will not accept any deposit from your account that would cause your total deposits during the relevant period to exceed the limit you have set. Setting a deposit limit helps you plan your gambling budget in advance and prevents impulsive overspending in the moment.

To set or change your deposit limit, contact the adds7 support team via the Platform. Reductions to an existing deposit limit take effect immediately and cannot be reversed for at least 24 hours after the reduction is applied. Increases to an existing deposit limit are subject to a 7-day cooling-off period before taking effect, giving you time to reconsider. adds7 recommends that all players set a deposit limit before they begin playing, regardless of their experience level or betting history.

Time-Out and Cooling-Off Periods

Sometimes you may feel that you need a short break from the Platform without committing to a full self-exclusion. adds7 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Any marketing or promotional communications from adds7 are paused for the duration of your time-out. Your account balance is preserved and will be accessible once the time-out period ends.

To request a time-out, contact adds7 support at any time. The time-out will be applied to your account within a short processing period. Time-outs cannot be ended early — once activated, the full duration of the time-out applies, and adds7 will not accept requests to re-open the account before the time-out expires. This deliberate friction is there to protect you and to give any impulsive urge to return to the Platform time to pass.

Self-Exclusion — A Serious Step, Fully Supported

Self-exclusion is available for any adds7 player who feels that their gambling is becoming a problem and who wants to stop gambling for an extended period. A self-exclusion locks your account for a minimum period of 6 months, during which time you cannot access the Platform in any capacity. adds7 will also suppress all marketing and promotional communications for the duration of the exclusion. To request self-exclusion from adds7, follow these steps:

1. Contact the adds7 support team at [email protected] or via the Platform's live support channel at any time of day or night.
2. Tell the support agent that you wish to request self-exclusion. State the duration you want (minimum 6 months) and confirm your account details so we can locate your account promptly.
3. Your account will be locked within a short processing time. You will receive a confirmation that your self-exclusion is active. During this period you cannot create a new account with adds7.
4. Any verified real-money balance in your account at the time of self-exclusion (excluding uncleared bonus funds) will be returned to you via your most recently used withdrawal method.

At the end of your self-exclusion period, your account will not be automatically reactivated. You must contact adds7 support and explicitly request reactivation. Before reactivation, adds7 may require you to confirm your decision and, where appropriate, complete a brief responsible gaming check-in. This additional step is designed to help you make a deliberate and informed decision about returning to the Platform.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or betting experience. It often develops gradually and can be difficult to recognise from the inside. The following are common warning signs that gambling may be becoming a problem:

• Gambling with money that is intended for essentials such as rent, food, household bills, or loan repayments in Dhaka, Chittagong, or wherever you live.
• Chasing losses — increasing your bets or deposit amounts after a losing session in an attempt to win back what you have lost.
• Gambling for longer than you intended, or finding it difficult to stop a session even when you have decided to.
• Hiding gambling activity from family members or friends, or lying about the amount of time or money spent gambling.
• Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances.
• Borrowing money from family, friends, or lenders to fund gambling, or neglecting work, education, or personal relationships because of gambling.

If any of the above resonates with your experience, please reach out to the adds7 support team or to one of the external support resources listed below. You do not need to be in crisis to ask for help — getting in touch early makes it easier to manage.

Tips for Staying in Control of Your Gambling

Here are five practical steps every adds7 player can take to keep their gaming experience safe, enjoyable, and well within their personal limits:

1. Set a gambling budget before you deposit — decide in advance exactly how much you can afford to lose this week or month, treating it as the cost of entertainment, and never deposit more than that amount regardless of outcomes.
2. Use the adds7 deposit limit tool to enforce your budget at the platform level — this removes the temptation to deposit beyond your plan in the heat of the moment.
3. Set a time limit for each gaming session and stick to it. Treating gaming as a time-boxed activity — like watching a match or a film — helps prevent extended sessions that blur into each other.
4. Never gamble when you are stressed, upset, tired, or under the influence of alcohol. Your decision-making is impaired in these states, which leads to riskier bets, higher deposits, and sessions that last much longer than planned.
5. Review your gaming history regularly — adds7 keeps a transaction and betting record for your account. Take a moment each week to review what you have deposited, wagered, and won or lost. Awareness of your actual spending is the most powerful tool for staying in control.

Protecting Young People from Gambling

adds7 is strictly a 21+ platform and we take the protection of young people from gambling harms with the utmost seriousness. If you share a device or a household with young people, we strongly recommend taking the following steps: always log out of your adds7 account when not in use; do not store your adds7 login credentials where young people may find them; use device-level parental control tools to restrict access to online gaming and betting sites.

If you believe a person under the age of 21 has registered or attempted to register with adds7, please report this to our support team immediately. Any account found to belong to a minor will be permanently closed, all balances forfeited, and the matter handled in accordance with our legal obligations. adds7 applies age verification checks as a standard part of the KYC process and will not process withdrawals for any account that has not completed age verification.

Get Help — Contact adds7 Support

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not wait — contact adds7 support now. Our team will listen without judgment and help you access the right tool for your situation, whether that is a deposit limit reduction, a time-out, or a full self-exclusion. You can also request a copy of your account transaction history to help you understand the full picture of your play.

Remember: gambling should always be a choice made freely, within your means, and for the right reasons — for fun, for entertainment, and for the thrill of the game. The moment it stops feeling like a choice, it is time to reach out. adds7 will always be here to help you take that step.